An AI chatbot for your store. Starting with your information.

Is it right for your store?

Chatbino is most useful when recurring questions take up time and you have clear product information and policies. If you receive few questions, a good FAQ may be enough for now. Start with your actual support volume and the time your team spends on it.

• Recurring questions about a manageable product range.
• Current public policies and someone who can review the content.
• A team member who continues to handle exceptions and personal questions.

Which questions can you prepare?

Examples include: ‘How much is shipping?’, ‘How do I request a return?’ and ‘What should I do if a product arrives damaged?’ Import the relevant pages and add any missing steps. When asked about original packaging, the chatbot must use your documented policy rather than an assumption.

Test the difficult follow-up question too

Use the Business Simulator to test conversations with several turns. Check the sources, completeness and suggested improvements. A positive AI assessment is a review aid, not proof that every future answer will be correct.

What the chatbot does not handle

The public store integration does not provide personal order status or issue refunds. The chatbot does not change orders. Missing knowledge must remain visible, and sensitive or personal questions belong with your team. Human handoff requires someone to actually check the inbox.

Start small and measure real results

Choose one category, such as returns, and compare real conversations with your previous process. Review unanswered questions and handoffs in analytics. Only count a question as resolved after you have verified that; a count of AI answers is not proven savings.