CUSTOMER SERVICE
A chatbot for recurring questions. Your team for the exceptions.
A good answer is relevant, complete enough for the question and supported by your information. Chatbino helps with knowledge management, testing and a handoff inbox. You decide what the chatbot can say.
Start with recurring questions
Collect questions from your existing support without copying personal data. Group them around shipping, returns, products and complaints. Import your website and compare the suggested questions with what customers actually ask.
A source citation is not yet a good answer
Check that the cited source actually addresses the question. A general returns page does not prove, for example, that a damaged product is accepted without packaging. The simulator distinguishes fixed checks from AI assessments. You review the outcome and the suggested improvements.
Keep human help visible
A visitor can ask for a person. After confirmation, the conversation is shared with the employee inbox. A team member can reply, take over and resolve it. This does not mean someone is online at that moment: your team must check the Studio inbox. There are no automatic email or push notifications.
Be careful with personal data
Do not ask visitors to put passwords, payment details or identity documents in the chat. The current handoff is not an identity check. Use your own verified support process for private orders or sensitive account data. Read the technical privacy information for storage and retention periods.
Focus on quality, not impressive counts
Analytics shows real events such as conversations, unanswered questions and handoffs. That is not proof of resolved questions or extra revenue. Review samples regularly, record improvements and test changed knowledge again. Also measure the time spent on corrections and escalations.
Frequently asked questions
Can the chatbot guarantee it will never make a mistake?
No. Source checks, tests and human approval reduce risks but do not provide an absolute guarantee. Missing or conflicting information needs clarification or human help.
Does every subscription include human handoff?
This feature is included in Professional. Previously purchased rights remain valid under the existing agreement.
See how an answer is prepared first.
Try the fictional store on the homepage. Then prepare a chatbot using your own website and review the results in Studio.